Utilities Location Service

Note: Call before you dig. Go to the Colorado Springs Utilities website to get additional information about utilities location services.

Utilities Location Service FAQs

Listed below are some common questions and their answers regarding Utilities Location Services.

Which utilities will Colorado Springs Utilities locate at my house?

Springs Utilities locators locate all utilities that we own, operate and maintain. This includes underground electric, natural gas, water and wastewater.

What if it doesn’t appear that Colorado Springs Utilities has been to my house to perform the locate at the end of the three business day waiting period?

It is possible that no utility lines are present in your specified dig area. If that is the case you will not see paint markings on the ground anywhere. However, the locator will leave a yellow copy of your requested locate sheet stating “no Colorado Springs Utilities lines affected” on a white Springs Utilities flag on the dig site.

How long are my utility location marks good for?

Utility location marks are good while visible but only for 30 days. This means that as long as the marks are protected and not destroyed, you may dig for 30 days with your original marks. If at any point in your project the marks are destroyed, you must cease digging and call the Utility Notification Center of Colorado (UNCC) and request re-marks, or if the 30 days have passed and you have not yet finished your digging project, you must call for re-marks.

What do I do if I dig up my utility location marks?

The best way to avoid this is to protect your marks. However, if your location marks get destroyed during your digging project, you must cease all digging and call UNCC to request re-marks.

Do I need to be home to have utility locations performed?

You do not have to be home to have your locations done. However, you must arrange for Colorado Springs Utilities to have access to both your front and back yards and animals must be properly contained. If access is a problem, you may set up a specific meet time and date when you call UNCC to have your locates done.

How far in advance should I call?

You must place your locate request at least three business days prior to digging. Utility owners will respond and mark their lines within two business days not including the day of the actual notice.

Is there a charge for a utilities location service?

There is no charge to have utility location done. It is a free service.

What if I am just running stakes in the ground?

Many damages and injuries result from running stakes into service lines. If you are only using stakes you still need to call for locates so that you are aware of where the utility lines enter your home.

What if I hit a utility line?

Please read the section on utility line damages carefully. Avoid hitting lines at all cost but if you do, the proper procedures are on the damaging a utility line page.

Do I need to call if I have hired a company to do the digging at my home?

The person that will actually be digging must be the one to call UNCC and request locates. If you have hired a contractor, it is their responsibility to issue the request.
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